Download Error - sound file problem

Download Error - sound file problem

Postby martyp » Wed Jan 24, 2018 5:51 pm

I am getting the following error message

"Download Error
Sound files must have one of the following extensions: mp3, arc, ac3, mp4, m4a, air, tiff, can, wav, File:_0342_1Sm4a"

This is an intermittent error. It doesn't happen normally. I create my deck on my iPad and add audio files to my cards. I then export my deck to the app server. I then try to download the deck to my iPhone from the app server. This download generates the above error message.

Usually this process works well but sometimes I get this error and cannot download to my iPhone. I don't want to have recreate the deck from scratch. How to I fix this?
martyp
 
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Re: Download Error - sound file problem

Postby Ernie » Sun Jan 28, 2018 6:36 am

Hi. I'm sorry for the slow response.

This makes me concerned. I don't know why the app would drop the period. I did a test and my text looks like:
Text 1 | Sound 1
question |_6143_1s.m4a

Export your flashcard text and look at it. You can export by email or if you export to my website (App Server), you can go to my Export web page to grab it.
http://orangeorapple.com/Flashcards/Export.aspx
Look for that media file. Is it listed in the text without a period? Let me know.

One solution would seem to be to find which card the error is on, go to that card in the app, and delete the sound. Unfortunately this means having to re-record the sound. I wonder if that would then "fix" the file name.

But I've never heard of this before and don't know it's not naming the sound file correctly, if that's what's happening.

Ernie
Ernie
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Internal Server Error

Postby Study girl » Fri Mar 20, 2020 3:18 pm

Hello,

When I try to download flashcard decks from google drive, some decks wont and I get the alert 'internal server error.'

Some flashcard decks seem to upload at different times, like none worked a few days ago, and now I can get some to work.

Please help!!
Study girl
 

Re: Download Error - sound file problem

Postby Ernie » Sun Mar 22, 2020 6:55 pm

Study Girl,

I'm not sure why you are getting that. I just tried on both iOS and Android and didn't have a problem. You might try creating a new Google Sheet to see if a new sheet works, and copy-paste your existing data to a new sheet. If you still have problem, let me know. You can also email me if you want.

Ernie
et@orangeorapple.com
Ernie
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Location: San Francisco / Taiwan

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