Page 1 of 1

username or password not found

PostPosted: Sat Feb 17, 2024 6:04 am
by deandre
I have an account in which I share files between my desktop and my phone.

I recently bought a laptop that I would like to sync but when I try to sign in a get a message that says "username or password not found."

signed in and out of my mobile app and even changed the password.

I would love to have access to the app on my laptop.

Any suggestions?

Re: username or password not found

PostPosted: Thu Feb 22, 2024 8:24 pm
by Ernie
deandre,

Sorry for the slow reply.
You are logging into the Sync feature (App Server), correct?
You are able to sign in on your mobile device, but not your laptop? I don't know why there'd be a difference.
Is your laptop Mac? I don't have a version for other types of laptops, unless it runs Android emulator.

Ernie
et@orangeorapple.com