Opening certain decks crash app instantly

Opening certain decks crash app instantly

Postby altiplano1066 » Sun Feb 27, 2022 8:14 am

When I open certain single decks and combo decks containing those single decks the app crashes instantly. Other combo decks containing those same single decks, which I created to gain access to those single decks, do not crash. Any suggestions? Using 4.42 on iOS 14.8
altiplano1066
 
Posts: 2
Joined: Wed Jan 19, 2022 3:16 pm

Re: Opening certain decks crash app instantly

Postby Ernie » Mon Feb 28, 2022 10:42 pm

Hi,

I've never heard of this before. Not sure.

Can you export that single deck? Swipe left on deck, choose Edit, Export/Share. Export somewhere, for example Email. I would export to "App Server" and give it a unique "Deck Code". Does it export?
If export OK, try adding back as a new deck and see what happens. If you exported to App Server, add back as a "Private Deck" and use the same deck code.
If you can export, but can't add back, tell me deck code or email me text/Excel file.

Do you want to email me your database file and I can take a look on my end?
To export database, tap Edit at main Decks screen, Backup/Restore, Full Backup, and you can backup to either Dropbox or OneDrive.

Sorry for the trouble.
Ernie
Ernie
Site Admin
 
Posts: 5009
Joined: Fri Oct 01, 2010 6:12 pm
Location: San Francisco / Taiwan

Return to Comments, Questions and Feedback