Sync deck statistics has been lost.

Sync deck statistics has been lost.

Postby doblej92 » Mon Nov 09, 2020 8:54 pm

Hi, I've been using this app for teaching purposes for quite a while. (To be exact, ever since the app server sync update. Before that, I had to use google drive to check the progress of each student or just hope for the best)

To do that, I made a file, and uploaded the file to the app server on my phone (1st device), and sync that file with a student phone (2nd device). In this way, I could check their progress each day or whenever I needed,

while students don't have to take a picture or upload or send any file to me. It's been really great except that quite often the sync would break.

More than often the summary data (especially new / studying / and studying record) was the first to be deleted. The app would remember that card A was studied but wouldn't show it on the summary etc.

But today, for the first time, all the progress data was lost on one of my files. (all the cards went to a new card and all the information on each card is lost)

Do you think I can recover that info?
doblej92
 
Posts: 1
Joined: Mon Nov 09, 2020 8:43 pm

Re: Sync deck statistics has been lost.

Postby Ernie » Sat Nov 14, 2020 4:31 am

Hi. I'm really sorry for the slow response time.

Please email me at et@orangeorapple.com
If you still would like me to look into your deck, please email me your login email and the deck name.
Mostly likely I can recover cards and card statistics.

"More than often the summary data (especially new / studying / and studying record) was the first to be deleted."
I'm not sure what this means.

Ernie
Ernie
Site Admin
 
Posts: 4672
Joined: Fri Oct 01, 2010 6:12 pm
Location: San Francisco / Taiwan

Return to Comments, Questions and Feedback



cron